GJK is committed to providing safe, sustainable and consistent service outcomes. This commitment was at the very centre of the development of GJK’s Integrated Management System (IMS).
Since formally embarking on the accreditation process we have invested heavily in the training and awareness of our staff to ensure service levels continuously improve, and our clients receive total service satisfaction.
Contracts are administered within an IMS System that is endorsed to:
- AS/NZS ISO 9001:2008 – Quality Assurance
- AS/NZS ISO 14001:2004 – Environmental Management
- AS/NZS 4801:2001 – Occupational Health & Safety
We are committed to maintaining and expanding the certification to benchmark and consistently improve on levels of service provided to our clients.
We expect every employee to play an integral part in maintaining our focus on quality, environmental and OHS assurance from client specifications assessment through to the provision of services.
It’s one thing to have policies in place – it’s more important again to ensure that these policies are actually delivered on site. Click here to view our Quality Policy.
The quality of the service we are able to deliver reflects the quality of our people. All our employees and project members are trained thoroughly on our quality policies and procedures. They are then regularly monitored and audited for compliance to our quality standards.
While our ISO-based systems are an excellent foundation to meet our clients’ needs, our systems are continually under review. We are always working with our customers to improve our service.
OH&S (Risk Management)
GJK Facility Services recognises its responsibility to provide a safe work environment for our clients, our employees, project members and the wider public. Risk management is fundamental to our operations. A rigorous Occupational Health & Safety program underpins our entire operations. Click here to view our OH&S Policy.
We train our employees and project members to appreciate risk management and to identify potential hazards. All GJK project members have a minimum Certificate II training in Asset Maintenance (Cleaning Operations) and are trained to use all the equipment necessary to perform that work. We encourage our project members to advance to Certificate III training.
Where appropriate, and in consultation with clients, potential hazards are eliminated. If an injury or damage occurs, our staff has been trained to contact their supervisor immediately.
Each site has an operations folder that documents all the information necessary for our staff to work at that site safely and effectively.
At GJK we have developed an environmentally friendly policy where we exclusively use chemicals, equipment and adopt processes that are environmentally friendly. Before beginning a new contract, our Customer Service Manager reviews the chemicals and equipment to be used at that site against OHS and environmental best practice. Click here to view our Environmental Policy.
We only work with chemical companies whose products meet environmental friendly standards in the composition of their chemicals. We strive to reduce chemical waste by using safe chemicals that do not pollute our waterways and have introduced microfibre cloths for hard surface cleaning. These microfibre cloths whisk away bacteria, dirt, dust and grime without the need for chemicals and detergents via an anti-static process resulting in sparkling clean surfaces.
We are also very selective in relation to the way we use machinery in order to minimise adverse effects on air quality in the areas that we clean, ie vacuum cleaning filtration systems. We also implemented extensive training in waste water disposal in order to comply with site requirements and EPA regulations.
We focus on reducing the environmental impact of our cleaning services at every site and are continually assessing our procedures against industry best practices.